How big Companies (often) lose on Mobile

The mobile explosion is simultaneously the biggest opportunity and biggest threat for established brands and companies. Unfortunately, many big companies just keep failing on this front.

A lot of companies do this:

mobile

It’s a big mistake. Mobile has to be front and center, an inherent part of the company’s DNA and not an afterthought. Mobile requires building new capabilities within the organization with a strong focus on Product and User Experience (UX).

On Mobile UX is 10x more important than on the web – it’s not just the small screen size. It is the nature of user interaction with mobile devices. Interactions often happen in snippets of time – 5 seconds here, another 10 seconds there. Users demand immediate satisfaction and have very little patience. Often users are just trying to do one thing and they want to do it well or use the best application out there to make it happen.

Platform and device dependency are both challenging. Android device proliferation results in a sea of different screen sizes, chip-sets and overall device capabilities. Some devices are excellent and others are so bad there is no way they would make your app shine. Being at Apple and Google’s mercy is a pain point that requires changing how engineering approaches development inside organization. Coming in with an approach that basically dictates moving your Web assets to Mobile is bound to fail.

Folks working at bigger companies sometimes ask me what is the best way to be successful on Mobile. My answer is that it’s best to treat your mobile project like a an independent startup. Hire people with the right skill-set, give them as much independence as you can and all the tools they need to build a product they love. If they will love it, there is a much higher chance to that rest of the world will fall in love as well.

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